JAMES A. PIUNTI

2314 Pennington Drive, Arlington, TX 76014

302-521-2515

jim.piunti@gmail.com

EMPLOYMENT

H&B Enterprises January 2013 – November 2013

Telemarketing Manager

Evening and weekend manager for 100 seat telemarketing firm

  · Manager on duty for evening and weekend shifts

  · Provided IT support with PC maintenance and form generation/efficiency

  · Responsible for overall workflow, operations, and personnel issues

  · Responsible for setup and flow of data for telemarketers

  · Responsible for security of building and equipment (opening and closing).

Pinnacle Communications October 2012 – January 2013

Telemarketing Specialist

Specialist in both inbound and outbound telemarketing campaigns/sales

  · Learned 5 different marketing campaigns and provided consistently high quality results

  · Was selected as ‘best of the best’ for training and advancement

  · Provided IT support with PC maintenance and efficiency suggestions

DirecTV, Red Oak, Iowa February 2011 – February 2012

IT Analyst

One of four IT analysts nationwide placed in charge of major Call Center IT operations

  · Responsible for IT administration and maintenance of 175 seat/PC dispatch call center

  · Responsible for maintenance and administration of 5 network servers

  · Responsible for maintenance and administration of 2 digital phone systems

  · Responsible for overall IT support, hardware and software, as needed

Kutak Rock LLP, attorneys, Omaha, NE April 1997 - October 2009

Legal Applications/Systems Support Specialist

  · Helpdesk Lead - 6-person team supporting 750 employees in 15 cities, Top 125 Law Firm

  · 1st and 2nd line technical support of Firm’s software/hardware products

  · 1st line Systems Administration and Email support (MS Exchange), and Citrix

Administration

  · Database programming using MS Access, custom query programming using SQL

  · Software training and custom Object Oriented programming tasks (Visual Basic)

  · Hardware troubleshooting/repair

  · Trouble-ticket logging and reconciliation

  · Document management system usage, support, and administration of over 2 million

documents

  · Fluent-to-expert in all Microsoft Office 2003/2007 applications

  · Reputation as Firm’s ‘computer guru’ – given all hard-to-solve problems

Packers Bank, Omaha, NE November 1994 – April 1997

Computer Specialist

  · Half of two-person team hired to computerize a four-branch local bank

  · Assisted with LAN/WAN installation and administration

  · Conceived/Developed ad hoc MS Excel-based timecard system for bank employees

  · Responsible for recommendations of hardware/software purchases

  · General hardware/software troubleshooting and support for all bank employees

MILITARY EXPERIENCE (U.S. Air Force – Active Duty, Sept 1980 – March 1991)

  · Top DLAB (Defense Language Aptitude Battery) test scores, qualified for language training

at Defense Language Institute, Monterey, CA

  · Cross-trained into Radio Communications Analysis (202x0). Tech school: San Angelo, TX

  · Tech School Class valedictorian, selected for advanced Enciphered Printer Comms course

  · Security background check completed, awarded Top Secret clearance

  · Assigned to RAF Chicksands, Bedfordshire, UK, 1981-1986

  ü Certified in all available job specialties, including OPSCOMM, Product Reporting,

Enciphered Printer and Advisory Support Analyst, Surveillance &Warning Supervisor

  ü Managed 16-man shop, wrote performance reports and award/decoration

recommendations

  ü Won and assumed position to Dayshop as manager/trainer of all Advisory Support

Analysts

  · Reassigned to Cryptologic Support Group (CSG), Offutt AFB, 1986-1991

  ü Hand-picked request for assignment to Cryptologic Support Group – 12-person NSAbilleted

cell, intelligence liaison to Strategic Air Command’s 544th Intelligence Wing.

  ü Awarded Top Secret/SCI clearances, and higher

  ü Assigned as CSG representative to daily SAC 544th Intelligence briefings.

EDUCATION (total of 135+ hrs of college level studies from 5 different universities – B.S.

equiv)

  · Bellevue University, Bellevue NE 1995-1996

  ü 18 upper level credit hours toward BGS degree in Computer Science

  · University of Maryland, Overseas (Kaiserslautern, Germany) 1992-1994

  ü 24 credit hours in various programming classes including Data Structures

  · City Colleges of Chicago, Overseas (RAF Chicksands, UK) 1984-1985

  ü 12 credit hours of PASCAL, ADA and Modula-2 programming classes

  · Community College of the Air Force (Offutt AFB, NE) 1987-1988

  ü Completed requirements (12+ hrs), awarded A.A.S degree – Radio Comms Analysis

  · Stetson University, DeLand, FL 1975-1977

  ü 69 credit hours (including Adv. Placement/CLEP) in Liberal Arts, Math, and Science

REFERENCES

Professional: Hank Schelling

Owner

H&B Enterprises

(402) 934-7880

Personal: Donna Adams

HR Director

Corpus Christi Indep School District

donna.adams@ccisd.us